At MX Power Parts (mxpowersparts.com), we aim to ensure your satisfaction with our automotive parts, lighting, accessories, tools, and equipment. This policy outlines return and refund guidelines.
1. Return Eligibility
You may request a return within 30 calendar days of delivery. Items must be unused, in original packaging, in new and resalable condition, and include all accessories, manuals, and parts. Custom, special‑order, clearance, or installed items are generally non‑returnable.
2. How to Initiate a Return
To start a return, contact our support team at info@mxmotoparts.com with your order number, photos of the item, and reason for return. We will review your request and provide return instructions.
3. Refund Processing
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5–7 business days. Original shipping costs are non‑refundable unless the return is due to our error (e.g., defective or wrong item).
4. Exchanges
We offer exchanges for defective, damaged, or incorrectly shipped items. Contact us at info@mxmotoparts.com to arrange an exchange.
5. Non‑Refundable Items
Clearance items, custom parts, opened electrical components, and used products are not eligible for refund or return.
6. Contact Us
For return or refund questions, reach us at:
Email: info@mxmotoparts.com
Website: mxpowersparts.com